1. Basic Policy

ANA NEO Inc. (hereinafter referred to as “our company”) complies with the “Act on the Protection of Personal Information” of Japan (hereinafter referred to as “Personal Information Protection Act”), other laws and regulations concerning the protection of personal information and privacy, as well as relevant ministerial ordinances and guidelines regarding the handling of personal information in Japan.

2. Acquisition of personal information

Our company will obtain personal information by fair and appropriate means, after confirming the purpose of use of personal information.

3. Purpose of using personal information

Our company will utilize personal information only for the following purposes, except as otherwise permitted by law, and for purposes which will be notified additionally:.

• Guidance, provision and management of our company services, products, etc.
• Development of new services and Products
• Response to inquiries and requests
• All operations incidental or related to (1) to (3) above

4. Acquisition of personal information

• Information related to the use of our company services and products
  The customer’s name, email address, payment information, ANA Mileage Club membership number, etc.
• IT and system data including about the usage of our company website
  Information on the use of our company website, services and products, etc.,including cookies and action on the website, etc.
• Details of enquiries and comments
  Details of enquiries, requests and complaints contained in correspondence withcustomers, (including their cause and solution), etc.

5. Disclosure of information to a third party

Our company will not disclose or provide personal customer information to any third party except under the following circumstances.

• Customer consent has been obtained.
• Disclosure or provision is required within the scope allowed by laws or regulations

6. Business entrustment

Our company may entrust a part of its business operations to third parties to which personal information may also be disclosed to the extent required to achieve the purpose of the entrustment. In these cases, our company will implement necessary and appropriate measures in supervising such third parities in accordance with the Personal Information Protection Act.

7. Management of personal information

Our company will make every effort to ensure that its employees are properly trained regarding appropriate handling to safeguard personal information of customers, and to prevent the leaks, loss, damage or unauthorized access of personal information.

8. Request about handling of personal information

• If our company receives a request for disclosure, correction, deletion, addition, discontinuance, or erasure of the custormer’s personal information held by our company, the request will be handled according to the laws and regulations, within a reasonable timeframe and scope, after confirming that the request was submitted by the customer themselves or their deputies.
• For disclosure requests and enquiries, please contact info@ana-neo.com.

9. Modification of the Privacy Policy

Our company may make modifications to this Privacy Policy. If modifications are made, details will be posted on our company website (https://www.ana-neo.com/en/). Please check the details carefully.

Established on May 14, 2021